There is a subtle yet significant difference in the mindset of coaches – athletic coaches to be specific – versus managers.
Environment
How to Create “Moments” that Matter
If you ask customers to evaluate a service experience, they don’t consider each element of the experience and then average them out to come up with a summary impression. Instead, what they remember are the peaks and the pits – the exceptional highs and the exceptional lows. That’s one of the insights from an audiobook I’ve been listening to, The Power of Moments, by Chip and Dan Heath.
Why it Doesn’t Ultimately Matter What Leaders Do
“We need stronger leaders.”
So goes the refrain in many boardrooms. Which results in leadership development programs, mentorship programs, and a host of other initiatives. The focus? What it means to be a leader. What effective leaders do.
The Secret to Keeping Good Employees Motivated
You might think there’s no secret to keeping good employees motivated because they’re already motivated. Which, of course, they are.
How Well Aligned is Your Leadership Team?
You want top performers on your leadership team. After all, they’re the ones you’re relying on to make strategy happen throughout your organization. But what if those top performers don’t, or won’t, work well together? Misaligned leadership teams can be hugely draining on an organization – operationally, culturally and financially.
How “Empathy” Applies in Business
Over the past few years we’ve seen increasing references to the role of empathy in business. While some have embraced the idea, others have reacted with skepticism. Let’s take a step back and ask: Is there a role for empathy in business?
How Applicable is Coaching Sports to Coaching in Business?
When people find out that I used to coach college football and we won a national championship, they often ask: How applicable is coaching sports to coaching in business?
What Really Makes a Company a Great Place to Work For
For the past twenty years Fortune magazine has published an annual list of the 100 best companies to work for. A company typically made the list because they offered exceptional perks and benefits, and created cultures in which employees felt valued and trusted.
5 Ways to Improve Employee Communications
We conduct a lot of employee surveys. What we’ve learned over time is that the #1 issue most organizations struggle with is communications. Yet despite this, some organizations communicate very well.
How to Bridge the Cross-Functional Chasm
Every organization struggles with it. The battles and breakdowns that occur in the spaces between the boxes on the org chart. So, how do you bridge the cross-functional chasm?
Be Authentic, but Not Too Authentic
Lately, I’ve been thinking a lot about managing paradox – concepts that are seemingly at odds with each another. Last month I posted a blog on the topic, making the case that many of the paradoxes leaders are faced with are actually false paradoxes.
How Teamwork Benefits Individual Performance
Winning the Indy 500 is one of the great achievements of motorsport. The winner, who must outduel 32 other competitors on race day, epitomizes the synthesis of courage, skill and judgment.