Destiny is not a matter of
chance; it is a matter of
choice.

WINSTON CHURCHILL

ARE YOU DRIVEN
TO CONSTANTLY IMPROVE?

You’ve come to the right place.

Here you’ll find models, methods, practices, and processes
to help you develop the right focus, create the right environment,
build the right team, and embody the right commitment.
To get the right results.

New Year’s Plan Getting Bogged Down? Quick, Recalibrate!

New Year’s Plan Getting Bogged Down? Quick, Recalibrate!

A famous quote states that, “no battle plan survives contact with the enemy.”* In my world of strategy + execution I believe that “no strategy survives contact with reality”. Meaning that you can’t perfectly predict the future, you can’t anticipate everything. And you can’t perfectly plan out everything.

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How to Create “Moments” that Matter

How to Create “Moments” that Matter

If you ask customers to evaluate a service experience, they don’t consider each element of the experience and then average them out to come up with a summary impression. Instead, what they remember are the peaks and the pits – the exceptional highs and the exceptional lows. That’s one of the insights from an audiobook I’ve been listening to, The Power of Moments, by Chip and Dan Heath.

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How to Become Expert at Hiring

How to Become Expert at Hiring

I recently read Bloomberg Businessweek’s, “The Year Ahead 2018”. While I was interested in their predictions for the coming year (and the rationale for those predictions), what I especially enjoyed was their assessment of last year’s predictions. What they got right, what they got wrong, and – most importantly – why.

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How Well Aligned is Your Leadership Team?

You want top performers on your leadership team. After all, they’re the ones you’re relying on to make strategy happen throughout your organization. But what if those top performers don’t, or won’t, work well together? Misaligned leadership teams can be hugely draining on an organization – operationally, culturally and financially.

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How “Empathy” Applies in Business

Over the past few years we’ve seen increasing references to the role of empathy in business. While some have embraced the idea, others have reacted with skepticism. Let’s take a step back and ask: Is there a role for empathy in business?

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How Great Companies to Work For Stay Great

Over the past 20 years, more than 450 companies have appeared on Fortune’s “100 Best Companies to Work For” list. Yet only 12 companies have made it onto the list every year. The obvious question: What, if anything, do those 12 companies have in common?

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