Everyone says they’re committed. Everyone says they want to win. I’ve surveyed thousands of organizational leaders, asking them about their commitment to winning, however they define it. Their answers? “100% committed.” “All in.” “Failure ... Read More
Every organization struggles with it. Employees want more of it. Managers are unsure how to best do it. Communications. One word with many meanings that is the source of endless misunderstandings. ... Read More
What should you want to know about your customers? Some would say, “As much as possible.” Others would say, “One thing: How likely is it they would recommend you?” So which is it: everything or one thing? ... Read More
I’ve written extensively about the importance of hiring for traits, not just skills and experience. While a base level of skills and experience might be needed to get you in the game, it’s your traits that help you win the game. ... Read More
During my doctoral studies in the psychology of human performance I was fortunate to study with Daniel Kahneman, a psychologist who would go on to win the Nobel prize for his pioneering work in behavioral economics. Behavioral economics deals with the sys ... Read More
You’re constantly under siege. Rings, pings, buzzes and alerts – the barrage of information and communications is never-ending. Is it any wonder that, like all of us, you’re prone to distraction? ... Read More
Lease your beliefs, don’t own them. It’s something I often say to my clients. Why? When you own your beliefs you feel compelled to defend them, and keep defending them, when they come under attack. When you lease your beliefs, it means they’re subje ... Read More
I’m going to open a proverbial “can of worms.” I want to deal with a topic that is critically important to business yet poorly understood. A topic for which we have much appreciation but little interest. ... Read More
If there’s one management practice I absolutely love, it’s Management by Questioning (MBQ). What is MBQ? It’s the use of questions to promote thinking, learning and independence, to convey that you value people, and to help build a culture of engage ... Read More
Those of you who regularly read my blog know that when it comes to hiring the right people I place a lot of emphasis not just on skills and experience but on traits. For each job there are a range of traits that are critical to success. Yet are there comm ... Read More
