People, let’s put an end to it. The false debate about which is more important: strategy or culture. It’s a debate that seemingly refuses to die, and it’s based on a total misunderstanding. But before I get into that, a little history … ... Read More
The double-edged sword of “knowing” is that it gets in the way of learning. ... Read More
We’re fresh into the New Year. You’re full of ambition and full of energy. And, importantly, you’ve identified your goals. ... Read More
It’s been a great run. The economy has been on an upswing for years. Do we even remember what a recession feels like? We’re due. And many forecasters believe we’re due in 2019. Of course, economic forecasts and economic reality are often two diff ... Read More
I’ve been a two-foot driver since I was 16. And I don’t mean just when driving a standard. What I mean is when driving an automatic. One foot on the accelerator, one foot on the brake. ... Read More
You and your team are developing your company’s strategy. Let’s imagine your primary goal is to improve customer retention. ... Read More
Everyone does it. Every company I have ever consulted with – high-tech, low-tech, service, manufacturing, blue-collar, white-collar, whatever – takes on too much. Too many strategies, too many objectives, too many initiatives, too many projects, to ... Read More
What should you want to know about your customers? Some would say, “As much as possible.” Others would say, “One thing: How likely is it they would recommend you?” So which is it: everything or one thing? ... Read More
Lease your beliefs, don’t own them. It’s something I often say to my clients. Why? When you own your beliefs you feel compelled to defend them, and keep defending them, when they come under attack. When you lease your beliefs, it means they’re subje ... Read More
I’m going to open a proverbial “can of worms.” I want to deal with a topic that is critically important to business yet poorly understood. A topic for which we have much appreciation but little interest. ... Read More
