Whenever companies embark on their annual strategic process, the discussion invariably turns to growth. It’s often an unchallenged assumption that each year you should grow revenues, profits, market share—all of it. And why not? ... Read More
“Focus on what you can control.” Every leader knows that, right? Why waste time on the things you can’t control when you can use it to deal with the things you can? ... Read More
Early in my career, I was trained in the field of service quality. One concept that has always stuck with me is “The 1-10-100 Rule.” ... Read More
People, let’s put an end to it. The false debate about which is more important: strategy or culture. It’s a debate that seemingly refuses to die, and it’s based on a total misunderstanding. But before I get into that, a little history … ... Read More
The double-edged sword of “knowing” is that it gets in the way of learning. ... Read More
We’re fresh into the New Year. You’re full of ambition and full of energy. And, importantly, you’ve identified your goals. ... Read More
It’s been a great run. The economy has been on an upswing for years. Do we even remember what a recession feels like? We’re due. And many forecasters believe we’re due in 2019. Of course, economic forecasts and economic reality are often two diff ... Read More
I’ve been a two-foot driver since I was 16. And I don’t mean just when driving a standard. What I mean is when driving an automatic. One foot on the accelerator, one foot on the brake. ... Read More
You and your team are developing your company’s strategy. Let’s imagine your primary goal is to improve customer retention. ... Read More
Everyone does it. Every company I have ever consulted with – high-tech, low-tech, service, manufacturing, blue-collar, white-collar, whatever – takes on too much. Too many strategies, too many objectives, too many initiatives, too many projects, to ... Read More
