We’re into the next phase of the coronavirus pandemic. Businesses and consumers are slowly re-boarding, increasingly reengaging the marketplace and revving up the economic engine. Yet it remains a time of great uncertainty and ... Read More
I recently watched a wonderful opera singer perform with the local symphony. Her voice was incredible and her presence captivating. What made it all the more impressive was that while she was there, she wasn’t really there. ... Read More
One of the things I like about The Economist magazine is that, unlike most publications at this time of year, it doesn’t simply forecast what lies ahead, but evaluates the forecasts made last year. ... Read More
An organization can’t be focused and aligned unless the top management team is focused and aligned. It has to start at the top. ... Read More
Whenever companies embark on their annual strategic process, the discussion invariably turns to growth. It’s often an unchallenged assumption that each year you should grow revenues, profits, market share—all of it. And why not? ... Read More
“Focus on what you can control.” Every leader knows that, right? Why waste time on the things you can’t control when you can use it to deal with the things you can? ... Read More
Early in my career, I was trained in the field of service quality. One concept that has always stuck with me is “The 1-10-100 Rule.” ... Read More
People, let’s put an end to it. The false debate about which is more important: strategy or culture. It’s a debate that seemingly refuses to die, and it’s based on a total misunderstanding. But before I get into that, a little history … ... Read More
The double-edged sword of “knowing” is that it gets in the way of learning. ... Read More
We’re fresh into the New Year. You’re full of ambition and full of energy. And, importantly, you’ve identified your goals. ... Read More
