Best practices. The activities and processes that correlate with success. You should want to migrate them throughout your organization to improve performance and accelerate change. ... Read More
Every organization struggles with it. Employees want more of it. Managers are unsure how to best do it. Communications. One word with many meanings that is the source of endless misunderstandings. ... Read More
You’re constantly under siege. Rings, pings, buzzes and alerts – the barrage of information and communications is never-ending. Is it any wonder that, like all of us, you’re prone to distraction? ... Read More
If there’s one management practice I absolutely love, it’s Management by Questioning (MBQ). What is MBQ? It’s the use of questions to promote thinking, learning and independence, to convey that you value people, and to help build a culture of engage ... Read More
I’m a proponent of vibrant organizational cultures. I’ve seen how culture can help drive, or undermine, a company’s success. And I’ve learned how a culture can be transformed to achieve this. ... Read More
You go out for dinner. You might have a very good experience. You might have a great experience. And if you're lucky, you'll have an experience that is even better than exceptional. ... Read More
As a leader, you need your team to not only perform but to improve over time. Why? Because today’s performance won’t meet tomorrow’s expectations. Competitors get tougher, customers want more – the bar is continually being raised. ... Read More
I’m listening to the audiobook, Principles, by celebrated investment manager Ray Dalio. Over the course of 40 years Dalio built his company, Bridgewater Associates, into what Fortune has called the 5th most important private company in the U.S. ... Read More
There is a subtle yet significant difference in the mindset of coaches - athletic coaches to be specific - versus managers. ... Read More
If you ask customers to evaluate a service experience, they don’t consider each element of the experience and then average them out to come up with a summary impression. Instead, what they remember are the peaks and the pits – the exceptional highs an ... Read More
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