3 Truths About How People Process Change
A lot has been written about change. Unfortunately, much of it by people who haven’t been immersed in the many nuances of planning and implementing change. ... Read More
How Mixed Messages Undermine Your Leadership
Mixed messages kill. When you as a leader say one thing yet do another, it kills your credibility. It demotivates your people. And it undermines whatever you’re trying to achieve. ... Read More
Why You Should Focus On Worst Practices As Well As Best Practices
Best practices. The activities and processes that correlate with success. You should want to migrate them throughout your organization to improve performance and accelerate change. ... Read More
The Secret to Being an Outstanding Communicator
Every organization struggles with it. Employees want more of it. Managers are unsure how to best do it. Communications. One word with many meanings that is the source of endless misunderstandings. ... Read More
How to Be 100% Present in a Distracted World … and Why
You’re constantly under siege. Rings, pings, buzzes and alerts – the barrage of information and communications is never-ending. Is it any wonder that, like all of us, you’re prone to distraction? ... Read More
How “Management by Questioning” (MBQ) Can Build Engagement
If there’s one management practice I absolutely love, it’s Management by Questioning (MBQ). What is MBQ? It’s the use of questions to promote thinking, learning and independence, to convey that you value people, and to help build a culture of engage ... Read More
How Not to Think About Organizational Culture
I’m a proponent of vibrant organizational cultures. I’ve seen how culture can help drive, or undermine, a company’s success. And I’ve learned how a culture can be transformed to achieve this. ... Read More
How to Deliver a Better than Exceptional Experience
You go out for dinner. You might have a very good experience. You might have a great experience. And if you're lucky, you'll have an experience that is even better than exceptional. ... Read More
Why Feedback is Like Gold
As a leader, you need your team to not only perform but to improve over time. Why? Because today’s performance won’t meet tomorrow’s expectations. Competitors get tougher, customers want more – the bar is continually being raised. ... Read More
What This World-Renowned Investor Loves About Failure
I’m listening to the audiobook, Principles, by celebrated investment manager Ray Dalio. Over the course of 40 years Dalio built his company, Bridgewater Associates, into what Fortune has called the 5th most important private company in the U.S. ... Read More
