A famous quote states that, “no battle plan survives contact with the enemy.”* In my world of strategy + execution I believe that “no strategy survives contact with reality”. Meaning that you can’t perfectly predict the future, you can’t anticipate everything. And you can’t perfectly plan out everything.
Year: 2018
How to Create “Moments” that Matter
If you ask customers to evaluate a service experience, they don’t consider each element of the experience and then average them out to come up with a summary impression. Instead, what they remember are the peaks and the pits – the exceptional highs and the exceptional lows. That’s one of the insights from an audiobook I’ve been listening to, The Power of Moments, by Chip and Dan Heath.
Hiring? Here’s Why Skills and Experience Aren’t Enough
You need to hire. To fill new positions, to replace others. What do you look for? Candidates who have the required skills? Those with the experience, who’ve done it before? Those who reflect the right values?
Why it Doesn’t Ultimately Matter What Leaders Do
“We need stronger leaders.”
So goes the refrain in many boardrooms. Which results in leadership development programs, mentorship programs, and a host of other initiatives. The focus? What it means to be a leader. What effective leaders do.
How to Lead Your Organization to Success in 2018
It’s the New Year. A fresh start. Rekindled ambition. It’s time to lead your organization to the Promised Land!